1.1 What are the terms and conditions?
We handle the European terms and conditions. You can read all terms and conditions here.
1.2 How can I contact AORsupply.eu the best?
Formally we are:
2Service B.V., owner of AORsupply.eu
Address: Santkamp 5, 6836 BE Arnhem, The Netherlands
Bank account Rabobank: NL17 RABO 0104 0008 21
Chamber Of Commerce NL: 66471249
How to reach us best? Please write an email or call us:
Phone: +31 (0)88-2340381
Worldwide landins page for rerouting customers to the right website/vendor: http://shop.artof.repair
2 My orders and account
2.1 Can I view the status of my order?
Yes, if you log in and go to your account, you can view all your orders. This will also show the current status of your order or return.
2.2 Can I still adjust my order?
No, once the order is confirmed you can not change your order.
2.3 Can I cancel my order?
No, once the order is confirmed you can not cancel your order.
2.4 My order has been canceled, how is that possible?
It can have various reasons why your order is canceled. It is possible that the payment has not gone through properly. Is this not the case? Please contact the support desk. We are happy to help you and come to a solution.
2.5 I can not log into my account.
If you are no longer able to log in, it is best to contact the support desk. We are happy to help you.
3 Placing an order
3.1 I can't place an order, how can I fix this?
Please check if you are logged in and if all of your details are correct. Is it still impossible to make an order? Please contact our support desk and we are happy to help you.
3.2 What payment options do you offer in the webshop?
We offer lots of payments methods. We offer payment methods for all countries within Europe. See which one suits you best here.
4 Shipping and returns
4.1 Which countries do you ship? And what are cost for USA/Canada shipments?
We ship to all countries in Europe and to USA and Canada. The current warehouse is located in The Netherlands.
Shipping costs can be calculated in the basket, onces you've selected items.
For USA/Canada we offer some discounts, until the USA warehouse is operational:
Normally 0-3 kg UPS = € 62,50 AOR = € 39
Normally 3-6 kg UPS = € 62,50 AOR = € 39
Normally 6-10 kg UPS = € 75,- AOR = € 59
Normally 10-15 kg UPS = € 90,- AOR = € 79
Normally 15-20 kg UPS = € 106,- AOR = € 89
Normally 20-30 UPS = € 135,- AOR = € 99
4.2 What is the delivery time for my order?
The delivery time depends on the country where you live and the parcel service. We ship your package the same day if you place your order before 4 P.M. (CET)
Delivery takes from 1 to 5 working days, depending of the destination.
4.3 Do you offer a warranty on the items?
Yes, we offer a warranty on all tools. We offer a 12 month warranty on all electronic tools and a 6 month warranty on others.
4.4 Can I return my order?
Yes, you can return your order if within the return period. In the case of warranty, you have a 12 or 6 month return period, depending on the tool. If you want to return a tool for an other reason, you can view the return period here.